FAQ
Locksmith Questions, Answered
If your question isn't here, just call — Brad is happy to talk it through.
FAQ
General
Straight answers. If your question isn't here, just call — we're happy to talk it through.
Yes. CLS - Chandler Locksmith Services is licensed by the California Bureau of Security and Investigative Services (BSIS), license #LCO8562, and we're fully insured. You can ask to see it anytime.
It depends on the job, but we give you a price before we start — never after. Lockouts, rekeys, and lock installs each have a fair, up-front rate, and estimates are free. No surprise fees when we're done.
We offer fast same-day service during business hours (Mon–Fri 8am–6pm, Sat 10am–2pm). If you're locked out, call us and we'll get to you as quickly as we can.
We're based in Thousand Oaks and serve Ventura County plus neighboring Los Angeles County communities and the nearby Conejo Valley — including Newbury Park, Simi Valley, Moorpark, Camarillo, Westlake Village, Agoura Hills, Calabasas, and more.
Both. We handle residential work like rekeys, deadbolts, smart locks, and lockouts, and commercial work like master key systems, panic hardware, and commercial-grade locks.
Usually, yes — and it's cheaper. Rekeying changes the inside of your existing lock so old keys stop working and you get a fresh set. It's the go-to after moving in, losing a key, or a tenant change.
FAQ
Residential Locksmith
Straight answers. If your question isn't here, just call — we're happy to talk it through.
Pricing depends on how many locks you have, the type of cylinder, and whether you want them all keyed alike. There's usually a service call plus a per-cylinder charge, and the per-lock cost drops the more you do at once since we're already on site. We give you the full number before we touch anything, so call (818) 454-1047 for a free estimate. No surprises at the end.
Yes, completely. If you own the home or you're the legal tenant, you have every right to rekey your own locks. We're a licensed and insured locksmith (CA BSIS #LCO8562), we may ask for proof you live there or own the place, and once we're done you hold the only working keys. It's a normal, common service we do every week.
A single lock takes just a few minutes. A typical house with three or four exterior doors is usually done in well under an hour, including cutting your new keys and testing every door. Most rekeys are knocked out in one visit during the same appointment.
Yes. As long as the locks are the same brand or use a compatible cylinder, we can key them alike so one key opens your front door, back door, and any other matching locks. If you've got a mix of brands we'll let you know your options. A lot of folks in Thousand Oaks ask for this so they can stop juggling a ring full of keys.
We do. Turning over locks between tenants is one of the most common reasons people call us across Ventura County. We can rekey one unit or several, key them however you need, and get you fresh keys to hand the next tenant. Just give us a call to set it up.
It depends on what's wrong. A clean-and-adjust on a sticky lock is one of our cheapest jobs; replacing a worn cylinder or a full lock costs more. We give you a free estimate and the exact price before any work begins, so you can decide. Call (818) 454-1047 and we'll walk you through it.
Yes. We're a licensed and insured California locksmith (BSIS #LCO8562). For your own door we'll verify you're the resident or owner before we work on it. That license requirement and ID check are there to protect you — it's exactly how a legitimate locksmith operates.
Most residential lock repairs take 30 minutes to an hour once we're on site. Simple adjustments are faster; jobs that need a part swap or strike-plate work take a bit longer. We carry common parts in the van, so most repairs are done in one visit.
If the lock is decent quality and the trouble is alignment, dirt, or a single worn part, repair is usually the cheaper, smarter call. If the hardware is old, rusted through, or no longer secure, replacing it makes more sense. We'll tell you honestly which way to go and let you choose.
It depends on how many doors, what kind of lock, and whether your door already has the right holes drilled. A straightforward deadbolt swap is on the low end; a smart lock on a door that needs a fresh bore costs more. We give you a free, exact quote before we start, and the price you hear is the price you pay.
Yes. We're a licensed California locksmith, CA BSIS #LCO8562, and we're insured. We'll ask for proof you own or rent the property, which is standard and protects you. Hiring a licensed local shop means the work is done to code and you have someone to call if anything's off.
A single deadbolt or knob swap usually takes 15 to 30 minutes. A door that needs a new hole bored, or a few doors keyed alike, runs longer, often under an hour or two for a typical house. We'll give you a time estimate with your quote so you can plan your day.
Absolutely. Keying alike is one of the most popular things we do during an install. Front door, back door, garage entry, and side gate can all open with the same key, so you carry one instead of a handful. Just tell us at the estimate and we'll set it up.
Yes. We're based in Thousand Oaks and cover Ventura County and neighboring Los Angeles County communities plus the Conejo Valley and the west San Fernando Valley. From Westlake Village to Camarillo to Simi Valley, we come to you. Call (818) 454-1047 and we'll set a time.
It depends on the lock you pick and whether your door is already drilled for a deadbolt. Swapping a deadbolt into an existing hole costs less than boring a brand-new door from scratch. The best answer is a free estimate over the phone or on-site at your place. Call (818) 454-1047 and we'll give you a real number before any work starts, with no surprises added at the end.
Yes. Adding a deadbolt to your own door is completely legal in California, and we're licensed and insured to do it (CA BSIS #LCO8562). The one thing to know is that double-cylinder deadbolts, which need a key on both sides, can run into fire-code limits on certain doors because they slow you down getting out in an emergency. We'll let you know if that applies to your door and suggest a setup that's both secure and code-friendly.
If your door already has a hole for a deadbolt, we're usually done in about 20 to 30 minutes per door. A fresh install on a door that has never had a deadbolt takes longer because we drill and cut the strike pocket, but most single-door jobs still wrap up within an hour. Adding several doors or keying them alike adds time, and we'll tell you the estimate up front.
In most cases, yes. We can rekey the new deadbolt to work with a key you already use, or key all your doors alike so a single key opens the front, back, and garage-entry doors. It's a popular request for new homeowners who want to ditch the old keys and carry just one. Mention it when you call and we'll bring what we need.
We do. Plenty of small businesses around Thousand Oaks and Ventura County need a solid deadbolt on a back door, storeroom, or office. Commercial doors sometimes have steel frames or panic hardware to work around, so we'll take a look and recommend a lock that fits the door and meets exit requirements. Same free estimate, same licensed and insured crew.
It depends on the lock you choose and whether your door needs any prep, so we give you a free estimate up front with no surprises. Installing a single keypad deadbolt is on the lower end; a fingerprint or wifi-connected lock with extra setup runs more. If you already bought the lock, you're just paying for the install. Call (818) 454-1047 and we'll give you a real number.
A good smart lock from a reputable brand is at least as secure as a standard deadbolt, and often more, since you can change codes anytime and there's no key to copy or lose. We install solid hardware, not the cheapest thing online. We'll also set you up so a dead battery never locks you out, usually with a physical key backup or a quick external power option, so you're not relying on the electronics alone.
Most single-door installs take under an hour once we're there, including setting your codes and showing you how everything works. If you're doing several doors, or the door needs some adjustment first to seat the lock properly, it takes a bit longer. We'll give you a time estimate when we look at the job.
Smart locks run on batteries, not your house power, so an outage doesn't lock you out. The batteries usually last several months to a year, and most locks warn you well before they're low. We recommend a lock that also takes a regular key as backup, and we hand you that key and show you how to swap batteries before we leave.
Yes — that's one of the best parts. You can give each person their own code, like one for the housekeeper and one for the kids, and delete any of them whenever you want without touching the others. Many locks also do temporary codes that only work on certain days or hours, which is handy for a contractor or a guest staying in your Camarillo or Simi Valley rental. We'll set up your first codes and show you how to manage them yourself.
More than a hardware-store deadbolt and worth it for the doors that matter, but the honest answer is it depends on the brand, how many doors, and whether you want them all on one key. We give you a free estimate up front with a couple of options so there are no surprises. Call (818) 454-1047 and we'll talk through what fits your home and budget.
Yes on both. Restricted keyways are completely legal, they just mean the key blank is patented and controlled so only an authorized dealer can cut a copy. That's a security feature, not a catch. We keep your records on file and only cut new keys when you ask, so you always know who can get a working copy.
A single deadbolt swap is usually 20 to 30 minutes. A few doors across the house typically wrap up in a couple of hours, and most jobs are finished same-day during business hours. If the door or frame needs prep work, we'll tell you before we start so the timing is clear.
We can key all your new high-security locks alike so one key opens every door we install. We generally can't tie them to an old basic key, since the whole point of the restricted system is a different, protected key. Most customers prefer the fresh setup anyway because it means a clean record of exactly who has a key.
We're a mobile locksmith based in Thousand Oaks and we come to you. That covers the Conejo Valley, Ventura County and neighboring Los Angeles County communities, and the west San Fernando Valley, so Westlake Village, Newbury Park, Camarillo, Simi Valley, and the surrounding towns are all in range.
A standard house or office key copy is inexpensive, and we'll give you the exact price before we cut anything. Cost goes up a little for harder blanks, high-security keys, or keys we have to cut by code rather than from an original. Ask for a free estimate when you call (818) 454-1047 and we'll quote you straight.
Yes. Copying keys for property you own or are authorized to access is completely legal, and that's what we do all day. The one exception is keys stamped "Do Not Duplicate" or restricted high-security keys — those usually require proof of authorization, and we follow the rules on those to protect you and your property.
A basic key copy takes only a couple of minutes once we're on site. Since we're mobile across Thousand Oaks and Ventura County, the bigger factor is travel time to you, and we aim for fast same-day service during business hours. Cutting several keys or a key-by-code job adds a little time, but most spares are done while you wait.
Almost always it's a bad copy — the wrong blank, cuts at the wrong depth, or a copy made from another copy. We cut from your original on a calibrated machine and test it in your lock before handing it over, so it turns smoothly. Bring us the key that won't work and we'll cut you one that does.
Absolutely. We make spares for offices, retail spaces, cabinets, and rental units all over the Conejo Valley and Ventura County. If you manage a property and need multiple sets when tenants turn over, or master-keyed copies for staff, we can handle that. Call us to set up a visit.
It depends on the lock, the door, and the time of day, but we give you an honest estimate over the phone before we drive out and confirm the price when we arrive. No mystery fees tacked on at the end. Call (818) 454-1047 and we'll walk you through it.
Yes. We're a licensed and insured California locksmith (BSIS #LCO8562). Before we open any door, we ask for a quick way to confirm you live there or have the right to be inside, like a photo ID with the address or another reasonable proof. That protects you as much as it protects us.
The actual opening usually takes just a few minutes once we're on site. Most standard knobs and deadbolts pop open quickly with the right tools. The bigger factor is drive time, and since we're based in Thousand Oaks, getting around the Conejo Valley and Ventura County is typically quick during our business hours.
Almost never. We pick or manipulate the lock so it keeps working just like before, so you don't need a new one afterward. If a lock is already broken or badly worn, we'll tell you upfront before doing anything that can't be undone, and you make the call.
No. Thousand Oaks is home base, but we cover Ventura County and neighboring Los Angeles County communities plus the Conejo Valley and the west San Fernando Valley. That includes Newbury Park, Westlake Village, Oxnard, Ventura, Camarillo, Simi Valley, and the surrounding areas.
FAQ
Commercial Locksmith
Straight answers. If your question isn't here, just call — we're happy to talk it through.
Usually, yes. Rekeying reuses your existing locks and just changes the pins inside, so you're mostly paying for labor and new keys instead of a pile of new hardware. We give you a free estimate first, and the cost scales with how many cylinders you have and whether you want a master key. If a lock is too worn or low-grade to trust, we'll tell you honestly that replacing it is the smarter call.
Completely. Rekeying is standard practice for any business owner or manager who controls the space — you don't need anything beyond proof you're authorized to make changes. We're licensed and insured under CA BSIS #LCO8562, and rekeying keeps your existing certified hardware in place, so your doors are just as secure afterward, only with the old keys locked out.
A couple of doors typically take well under an hour. A bigger building with many cylinders or a full master key plan takes longer, but we finish most commercial jobs in a single visit during business hours. We'll give you a realistic time estimate when we quote the work.
Yes, that's one of the most common things we do for businesses around Thousand Oaks. We can build a master key system where one master opens everything and individual keys only open the doors each role needs — front door, back office, supply room, server closet. It keeps access clean and easy to manage as staff come and go.
We do. CLS is based in Thousand Oaks but covers Ventura County and neighboring Los Angeles County communities, the Conejo Valley, and the west San Fernando Valley. Call (818) 454-1047 and we'll come to your business for a free estimate.
It depends on how many doors you have, whether we're re-keying your current locks or installing new ones, and how many key levels you need. A three-door office is a different job than a 20-door medical building. We don't quote sight-unseen, but the walkthrough and estimate are free. Call (818) 454-1047 and we'll come look and give you a real number.
It's safe when it's planned right, which is the part we take seriously. The one weak point in any master system is the master key itself, so we recommend restricted keyways that can't be copied at a hardware store, and we keep a bitting record of your system. You decide who holds the master, usually just the owner or one manager. Done properly, it's far more secure than a pile of keys floating around with no record of who has them.
Most small to mid-size systems are done in one visit, often a few hours. The planning conversation happens up front, and once the layout is set the actual re-keying and cutting goes quickly. Larger buildings with a lot of doors or new hardware may run longer or take a second visit, and we'll tell you that before we start so there are no surprises.
Yes, and that's exactly why the up-front plan matters. We design your system with room to grow, so adding a new door or a new employee key down the road is a quick job, not a teardown. As long as we build the structure right at the start, your system expands with the business instead of fighting it.
Completely. Restricted keyways are standard commercial practice. The blanks are controlled and only an authorized locksmith can cut them, which is the whole point: it stops someone from quietly making a copy of your master key. You own the system, you authorize who gets keys, and we keep the record. Nothing about it is a gray area.
It depends on the door, the type of device, and whether it's fire-rated — a basic rim panic bar runs a lot less than a vertical-rod setup on a pair of double doors. We won't quote you a number sight unseen and then change it. We look at the door, give you a free estimate, and that's the price. Call (818) 454-1047 and we'll come take a look.
No. On most commercial exits the law requires that people be able to get out with a single push, no key and no special knowledge. Chains, deadbolts, and padlocks on a required exit are a code and fire violation, and they're dangerous. A panic bar lets people leave instantly while still keeping the door locked from the outside, which is exactly what code wants. We set yours up so it does both.
A straightforward panic bar swap or a door closer adjustment is usually done in well under an hour. A fresh install that needs prep work, or a pair of double doors, takes longer. Most single-door jobs are finished in one visit, and we can usually get out to Thousand Oaks and most of Ventura County same-day during business hours.
Yes — that's the whole point of an exit device. People inside push the bar and walk out, but the door stays locked to anyone trying to get in from the outside. We can add an outside trim with a key or a keypad if you want staff to be able to come back in that way, and we'll key it to match the rest of your building.
Yes. Fire-rated openings have stricter rules — the device has to stay latched in a fire and the closer has to pull the door shut and latch it on its own. We install fire-rated exit devices and self-closing hardware that meet those requirements so your doors pass inspection and do their job if it ever counts.
It depends on what's wrong, and we'll be honest about it. A lot of problems — a sticky cylinder, a misaligned latch, a loose handle — are quick repairs that cost far less than new hardware. But if a lock is worn out or low-grade for how hard the door gets used, repairing it just buys a few months before it fails again, and replacing it is the smarter spend. You get a free estimate either way before any work starts, so there are no surprises.
Yes, completely. As long as you own or manage the space, you're free to repair or upgrade your own hardware. We're licensed and insured under CA BSIS #LCO8562. A proper repair makes the door more secure, not less — we make sure the lock fully engages the strike, the door closes on its own, and exit devices work the way fire and life-safety codes expect, especially on panic bars and emergency exits.
Most single-door repairs are done in one visit during business hours, often in under an hour for a tune-up or a straightforward part swap because we carry common commercial parts on the truck. Door realignment, a closer rebuild, or repairs across several doors take longer, but we'll give you a clear time estimate when we quote the work.
That's one of the most common calls we get from shops around Thousand Oaks. Aluminum-and-glass storefront doors use mortise locks and pivot hardware that wear out faster than most, and the door itself can drop over time so the latch no longer lines up. We repair or replace the storefront lock, reset the alignment, and adjust the closer so it shuts and locks cleanly again.
We do. CLS is based in Thousand Oaks but covers Ventura County and neighboring Los Angeles County communities, the Conejo Valley, and the west San Fernando Valley. Call (818) 454-1047 and we'll come out for a free estimate.
It depends on the door and the lock, but we'll always quote you before we touch anything. A standard office or storefront opening is straightforward; a high-security cylinder or a stuck mortise lock takes a bit more. No surprise add-ons, and the estimate is free. Call (818) 454-1047 and we'll give you a real number for your situation.
During business hours we move fast and aim for same-day on Ventura County calls. When you phone in, we'll give you an honest arrival window based on where you are and where we are at that moment. We're a mobile shop based in Thousand Oaks, so most of the county is a short drive.
Yes, as long as you're authorized to be in the space. We're licensed and insured under CA BSIS #LCO8562, and before we open anything we confirm you're the owner, a manager, or an authorized employee, usually with ID and proof you belong there. That check protects you and your business, so we never skip it.
Our goal is to get you in without damage. We use non-destructive methods first, picking and proper tools, especially on aluminum storefront frames and panic-bar doors that are easy to bend if you rush. If a lock is already broken or seized, we'll tell you up front and quote a repair or replacement so you're not guessing.
Yes. If an employee left with a key, a master key went missing, or the cylinder is worn out, we can rekey or swap the lock on the same visit so your old keys stop working. We also handle master-key setups for businesses that want one key for managers and limited access for staff.
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